Support

Need help with receiving, invoice review, POS integrations, or your account? Email us and we will help you get moving again.

Contact support

Email [email protected] with your shop name, the page or workflow you were using, and a short description of what happened.

Receiving help

  • Scanning packing lists from the iPhone app
  • Confirming received quantities
  • Reviewing missing or unmatched items
  • Understanding receiving exceptions

Invoice and POS help

  • Invoice extraction or line item review
  • Lightspeed or Shopify connection issues
  • Inventory posting and sync questions
  • Vendor costs, margins, and catalog matching

Account help

  • Signing in to the web or iPhone app
  • Password reset and email verification
  • Team access and role questions
  • Billing and subscription questions

What to include

  • Your store or company name
  • The invoice, packing list, or workflow involved
  • Any error message you saw
  • A screenshot if it helps explain the issue

Response time

We prioritize issues that block receiving, posting, sign-in, or POS connectivity. Most support requests receive a response within one business day.